System Administrator

Posted 3/20/2025

With extensive experience in systems administration, this professional specializes in managing Encompass and nCino Mortgage (SimpleNexus) for Residential Lending. They oversee software configuration, user interface, and system access while ensuring data integrity and regulatory compliance.

Collaborating with the Secondary Marketing Team, this candidate developed investor profiles in Encompass, defined loan program specifics, and optimized default data and fee structures. Their expertise extends to rigorous testing of Optimal Blue to ensure investor eligibility guidelines and accurate loan pricing adjustments.

A key contributor to the organization, this candidate led onboarding training for loan officers on lending systems and served as the subject matter expert for the Residential Lending Sales Team, managing daily workflows and third-party vendor integrations. This person played a pivotal role in implementing nCino Mortgage (SimpleNexus), handling configuration, testing, and end-user training to enhance operational efficiency.

Innovation is at the core of their contributions, having developed an Automated Net Funding solution within Encompass to streamline post-closing processes. Additionally, they have designed and deployed API services to improve data exchange and system interoperability.

Previously, as a Residential Lending Consultant, they served as the Primary Encompass Administrator, optimizing IT systems and lending processes. Their responsibilities included managing Consumer Connect, overseeing HMDA/CRA data validation and reporting, supporting Optimal Blue implementation, and ensuring compliance with lending regulations.

This diverse expertise in system administration, compliance, and process optimization makes them a valuable asset in mortgage technology and lending operations.

For a detailed resume or further inquiries, please reach out directly to Debbie Sousa at dsousa@massmba.com.